Customer Satisfaction

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Tears for Sears

What do we learn from the financial demise of one of America's—and once,... More

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Homeowner Education Key to Fewer Callbacks, More Referrals

Homeowner orientation can lead to customer satisfaction, fewer callbacks, and more referrals, NAHB speakers say. More

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With Women in Mind: Tailoring the Customer Experience for Female Clients

Communicating design ideas to female clients using the Woman-Centric Matters program to better understand what women want from their home remodel. More

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On the Front Lines: Ed Petras, Consort Homes

Green certification and a personalized selling experience bring this St. Louis builder a 100% customer satisfaction rating. More

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work on your welcome

Do potential clients turn away before they reach your door? More

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the question of style

Matching up aesthetic ideals between client and architect has never been easier, thanks to Google. By checking out a firm's Web site, clients can tell at a glance whether they're on the same wavelength-and if not, no harm done. Homeowners have their pick of architects who are well-versed in their vision of paradise, whether it's an ivy-covered cottage or a vernacular post-and-beam house. However, even in the most compatible of professional relationships, differences of opinion crop up in the myriad decisions that go into designing a home. More

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tranquility zone

Most architects are lucky to find a client with a little design knowledge or background. Dion McCarthy, AIA, landed in an even better situation when creating this beach house in Ventura, Calif., for a pair of design connoisseurs. The wife, Hyon Chough, ow More

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martin luther king jr. plaza, philadelphia

Tom Gallas remembers the first meeting he had with the residents of Martin Luther King Jr. Plaza, a set of high-rise public housing towers in South Philadelphia. More

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this story isn't about you

Surely, the experienced and talented architect would have no problem succeeding at this fairly basic assignment. More

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Projects

130 William

Adjaye Associates, Hill West Architects

Condor Street Housing

Merge Architects

Double Stoop House

Model Practice

Falcon Ledge Residence

Alterstudio Architecture

Garden Laneway House

Williamson Williamson Inc.

West Lynn Residence

A Parallel Architecture

River Bend Residence

Lake|Flato Architects

The Rose Apartments

Brooks + Scarpa

Henry Island Guesthouse

Bohlin Cywinski Jackson

Forest Retreat

Scalar Architecture

Sunnydale Community Center

Leddy Maytum Stacy Architects

National Juneteenth Museum

Bjarke Ingels Group (BIG), KAI Enterprises

Wacheno Welcome Center

Opsis Architecture

The Ecology School

Kaplan Thompson Architects, Briburn, Simons Architects

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