If you are experiencing the Orbilogin not working issue and the information provided above has been ineffective, you need to factory reset your router. To factory reset your router, follow these steps: First and foremost, ensure that your Orbi device is turned on. Then, using a pointy object, press the router's Factory reset button. The factory reset button is located on the router's back panel. When you release the button, the Orbi router's factory reset process is complete. However, because the router has been set to its default settings, you must change the router settings to your preferences once more.