Firm Description

As the name implies, workers in these roles play a fundamental part in lending support relating to anything to do with IT. This can include anything from dealing with forgotten passwords and email access issues to configuring networks, troubleshooting errors and eliminating malware.
Technical support and help desk workers are the front-line of the IT support team. They are the first people that others in the organization will come to when they have a tech problem. While you may work in a face-to-face capacity, more are working remotely over the phone or through help desk software connecting them to other team members