Throwing an appendage between closing doors to ensure a coworker makes it into the elevator may soon become an obsolete gesture of office goodwill. A new class of destination-dispatch systems—through which occupants input their floor on a dashboard, are told which car to board, and are transported with few or no intermediary stops—is being integrated in mid- and high-rise commercial office, hospitality, and healthcare facilities to streamline traffic flow.
Recently, the 12-story, 248,600-square-foot commercial office building in Washington, D.C., that houses ARCHITECT’s publisher, Hanley Wood, was outfitted with the technology. The overhaul rights a number of wrongs: no more guessing which elevator will arrive first, no more holding doors for stragglers, and an overall faster ride. All that, plus the shiny touchscreens and surprisingly few internal buttons, piqued our interest. So we called Schindler—whose PORT (Personal Occupant Requirement Terminal) system is our new golden stainless-steel chariot—and asked product manager Jeff Blain to tell us how it works. (Schindler, of course, isn’t the only manufacturer in the destination-dispatch game. Kone, ThyssenKrupp, Otis Elevator, Mitsubishi, and others continue to upgrade similar technology for mid- and high-rise buildings. That group is also designing more efficient cables or removing them altogether to improve vertical transport.)
ARCHITECT: What is
destination-dispatch technology?
Blain: Instead of pressing an up and down button at every
floor, you select the floor you want on a [digital] interface and an algorithm picks a car to service your demand. As a result, the elevator knows more or less how many
people are at every floor and where they all want to go. A simple example of
what it can do with that information is group people with common destinations
into common elevators.
How long has this
technology been around?
We started developing it in the 1990s with telephone-style
keypads for the interface. The up and down buttons had been in existence
for so long that it was difficult to get people to accept something new. It's a similar evolution for the touchscreen, but
with everyone today using smartphones and ATMs, people are more accepting of
new technology. The PORT system [launched in 2009] is our third generation of destination-dispatch technology. We're building it into our new mid-rise, new-construction product, the Schindler 5500.
It's similar to the graphical interface of a smartphone or tablet. It can also be made part of a building’s wayfinding. In hotels, for example, it could say which ballroom is on which floor to augment other signage. It has a built-in speaker and a card reader.
Can this be
customized for individual users, such as those who
may need more time to get in and out of an elevator car, or to restrict public access to certain floors?
For every “from:to” combination that exists in the building, [building
managers] can decide whether they want it open or restricted—whether
occupants have to swipe a card or enter a pin code, or both, and all of it can
vary based on the time of the day and the day of the week. Individuals can also personalize their experience. Those with sight problems, for
example, can get a voice announcement from the interface to let them know which elevator to take. I could tell the system
to give me a car that’s no more than so many feet from the call station, or to give me extra
time to get to the elevator. I can also tell it that I need more space inside because I use a
wheelchair or a walker. Building occupants can make changes to their [personal] settings on their own
using the touchscreens.
How does this impact
the level of control a building manager has over the system?
It used to be that anybody with a key to the
panel inside the elevator could take the car out of service or use it for a specific function, but [the PORT system] controls the operating
modes. Building managers can pull a car out of the normal traffic run for use as a
part-time service elevator or call an elevator for a VIP run, for example, which means it
will bring the elevator empty and do an express run to the
destination floor before automatically sending it back into service.
Does the system have machine-learning capability?
When the traffic is
intense, it’ll adjust the algorithm to fine-tune the performance. The system also tries
to save energy. The touchscreens enter standby mode
when they haven’t been used for a while; an elevator may pick someone up in
a car that already has a few people in it, which means that car is closer to
balance with the system’s counterweight and will use less energy to make the trip; or it may keep some elevators
idle during certain periods of the day.
What about building
types—where can this be used?
Early on, destination-dispatch systems were successful in
office buildings but had a hard time [getting into] in other applications,
like hotels and hospitals. That's changing.
It seems like this
system would be useful in hospitals.
Hospitals are a challenge because the elevators are used for so many different functions: staff moving around the
building, transporting patients, equipment, food, refuse. Sometimes it's an
emergency, sometimes it isn’t. They may be doing all that with the same bank of
elevators. We could customize the system, using the access cards, to give
certain individuals and functions priority. If it’s an emergency, it’ll bring the closest elevator,
express the user to where they want to go, and automatically put the elevator back into
service.
What’s the ideal
application, as far as the number of elevators, floors, and people?
The more elevators in the bank, the greater the ability the system
has to do its thing. Mid- and high-res buildings are very common, with four to
six elevators for mid-rise and six to eight elevators for high-rise buildings. Population depends on the floor-plate size but we’ll take that into consideration [when customizing the system]. It can be installed in new construction—about one-third
of our business—or existing buildings—the other two-thirds—with either our or another vendor’s equipment.
What’s next?
We’re expanding the technology and hardware into
general building-access control. We’re working with the Independent Living Resource
Center of San Francisco to think of new features and functions to help those
with special needs. For example, mobile apps for individuals in
wheelchairs, so the system senses them approach a door and automatically open it. Later this year we’ll be releasing MyPORT,
a mobile app for the Port elevator system that will tell users as they approach
the elevator lobby which elevator to take.
via GIPHY Destination-dispatch systems typically contain only a handful of buttons within the elevator car. And in this case, fewer buttons means fewer frustrations.
This interview has been edited and condensed.